‘I can’t give you a key to someone else's room': Guest demands access to hotel room despite reservation not being under his name, front desk clerk refuses to give him a key, leading to a dispute

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    "I can't give you a key to someone else's room"
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    You want me to give you someone else's room?
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    The people can certainly be frustrating with common sense, especially on concert nights the same weekend before Mardi Gras where everyone is partying and
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    getting wasted at the casino across our street. THEN they go cross over here to get a room and find out we are at max capacity.
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    But unlike the 4 other people who I had to turn away last night, the 5th guy didn't come prepared and expected something different once I gave the same response of
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    that I don't have a single room available to sell them. Him: "Well, I am a supervisor with -company name- and my
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    employees have rooms here already, but I know they're back home for the weekend so can I just take one of their rooms instead?"
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    I was kinda dumbfounded because this company has been housing their employees here for work in the area for over the last year now, and we get familiar with
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    our regulars as they come and go every week. This guy did name off two employees who did have the rooms in house, but I was not familiar with this guy and he didn't
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    have an ID besides his work badge with his name on it. The name wasn't even familiar to me, at least, but he had no ID, his name wasn't on any of the reservations,
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    and he wasn't put down as a contact/supervisor for any of the employees we know of.
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    Me: "I'm sorry, but I can't give you a key to just anyone's room, even if you say so because -listed reasons above repeatedly-"
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    Him: "What if I call my employee and got his permission? What about if I bring my employee's ID? I Know they're not here tonight. Are you really gonna make me drive 3 hours back home?"
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    I told him over and over the reasonings, I was NOT going to give him a key to someone else's room while they're in house without an ID and confirming they
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    have permission from the named guest of the room to be given a key. Him: "Where's your supervisor? I demand to speak to them."
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    Me: "...Sir, it's midnight. They're both at home asleep right now. I can give you their names and contact number to speak to them in the morning, but there's nothing else I can do for you."
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    He huffed and pouted for a bit before taking my GM's card and leaving with few not so nice comments as he walked out. My AGM says I did the right thing, she
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    never heard of him before either, but she'll call the company in the morning to see what was up with that. Still feel a little frustrated
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    with that encounter because we kept going back and forth for 10 minutes.
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    SuDragon2k3 - 20 hr. ago Perhaps call his boss and discuss his actions?
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    TimesOrphan 20 hr. ago. edited 19 hr. ago People will propose the craziest things, simply because it makes sense in their head. Assuming this guy wasn't just talking out his am, I can at least follow his train of thought. Like,
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    when you're drunk, any option where you can connect the dots seems better than having to deal with a "lesser" alternative. But he definitely should have be dropped the topic after you told him no the first time.
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    Drunk or not; permission or not, we still have to follow policy. And dude couldn't even do step one: I.D. Doesn't matter who you are - you get no rooms at all if you can't show I.D.
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    Good on you for standing your ground. Though I'm sorry you had to deal with his drunk idiocy. Eeps.
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    PaperPidgeon OP . 19 hr. ago I don't think he was talking out his about being employed at this company, he did have a valid badge, but you're right, he messed up with not having his
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    ID to begin with. His excuse was he was in a hurry to leave for the concert and forgot it at home 3 hours away. I've made the mistake of giving a room key to someone I was
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    not authorized to before and got chewed out for it, I was not going to make the same mistake even if his story happened to be true.
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    sydmanly 17 hr. ago You are a supervisor? - welcome to the Presidential Suite - for free, your highness
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    snowlock27 - 17 hr. ago Assuming this was legit, which I doubt, then the employee in question should have talked to someone ahead of time.
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    I've had situation in the past where this happens, but it's not a surprise; the people responsible for booking the rooms tell us it's going to happen and with what rooms.
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    PaperPidgeon OP . 14 hr. ago My coworker said something similar when I told her the story, if he was a supervisor, he would have known to contact the
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    representative who is in control of all this company's reservations first before even getting to the hotel to get permission to even stay, since the company pays for their rooms.
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    Definitely just poor planning on a concert night thinking he can stay in a company paid hotel room just so he didn't have to drive home. My coworker definitely didn't recognize his name either.

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